Payment Policy
Our payment terms, billing procedures, and refund policies. We aim to make transactions clear and straightforward.
1. Payment Terms
All services provided by icrewsystems are subject to the payment terms outlined in this policy. By engaging our services, you agree to these terms.
- Payment is due according to the terms specified in your service agreement or invoice
- Standard payment terms are Net 30 days from invoice date unless otherwise agreed
- For custom projects, we may require a deposit or milestone payments as outlined in the project agreement
- All prices are quoted in the currency specified in the agreement
- Prices are subject to change, but changes will not affect existing agreements
2. Accepted Payment Methods
We accept the following payment methods:
- Bank wire transfer
- Credit cards (Visa, MasterCard, American Express)
- Debit cards
- ACH transfers (for US-based clients)
- Other methods as agreed upon in writing
3. Invoicing
Invoices will be sent to the email address provided during account setup or as specified in your service agreement. Invoices include:
- Detailed description of services rendered
- Itemized charges and fees
- Payment due date
- Payment instructions and remittance information
- Tax information where applicable
4. Late Payments
If payment is not received by the due date:
- We may charge a late fee of 1.5% per month on the outstanding balance
- We reserve the right to suspend services until payment is received
- We may require payment in advance for future services
- Outstanding accounts may be referred to a collection agency
- We reserve the right to charge for any costs incurred in collecting overdue payments
5. Refund Policy
Service Refunds
Refund eligibility depends on the type of service and the terms of your specific agreement:
- Custom development projects: Refunds are evaluated on a case-by-case basis based on project completion status
- Recurring services: Refunds for unused portions may be available if cancellation occurs within the first 30 days
- One-time services: Generally non-refundable once work has commenced, unless otherwise specified
Refund Process
To request a refund:
- Contact us at billing@icrewsystems.com with your invoice number and reason for refund
- Refund requests must be submitted within 30 days of the invoice date
- We will review your request and respond within 10 business days
- Approved refunds will be processed within 14 business days
- Refunds will be issued to the original payment method when possible
6. Taxes
All prices are exclusive of applicable taxes unless otherwise stated. You are responsible for paying any sales, use, value-added, or other taxes applicable to the services in your jurisdiction. We will add applicable taxes to invoices where required by law.
7. Currency and Exchange Rates
All payments must be made in the currency specified in the invoice. For international transactions, exchange rates are determined by your financial institution at the time of payment. We are not responsible for any exchange rate fluctuations or fees charged by your bank.
8. Disputes and Chargebacks
If you dispute a charge:
- Contact us immediately at billing@icrewsystems.com to resolve the issue
- We will work with you to resolve any billing disputes in good faith
- Please do not initiate a chargeback without first contacting us
- Unjustified chargebacks may result in service suspension and additional fees
9. Payment Security
We take payment security seriously and use industry-standard encryption and security measures to protect your payment information. We comply with PCI DSS requirements for handling credit card data.
10. Changes to Payment Policy
We reserve the right to modify this Payment Policy at any time. Changes will be effective immediately upon posting on this page. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
For questions about payments, billing, or refunds, please contact us at:
Billing Email: legal@icrewsystems.com
Last Updated: June 28, 2026